Frequently Asked Questions
Everything you need to know about your DDstepOnline shopping experience.
How do I determine the correct shoe size for my child?
We recommend measuring your child's foot length in centimeters and adding 0.5 to 1 cm for growth room. Please refer to our detailed Size Guide available on each product page for specific brand measurements.
What are your shipping costs and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery takes 1-2 business days. Shipping is free on all orders over $75.
What is your return policy?
You can return any unworn items in their original packaging within 30 days of purchase. Please use our online returns portal to generate a prepaid shipping label.
Are DDstep shoes made from genuine leather?
Yes, most of our footwear is crafted from high-quality, breathable genuine leather to ensure maximum comfort and durability for developing feet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.